Firewall Blocking Internet: How to Resolve the Issue

If you're experiencing issues with accessing the internet using Andica software, you may encounter a message stating that 'the File by Internet process cannot access the internet.' This problem can occur due to firewall settings on your system or router blocking communication between the software and Government Gateway servers.

In rare instances, firewalls may block Andica software from establishing a connection with HMRC servers, leading to errors when submitting returns online. When this happens, you might receive a security warning message prompting you to select an option such as 'Always allow' or 'Deny.' To resolve this issue, simply choose the 'Always allow' option.

In most cases, customers won't need to take any further action for the process to complete successfully. Andica software will utilize your existing open internet connection to send and receive data while passing through your system's security settings.

When using the File by Internet feature, Andica software must communicate with Government Gateway servers to submit returns online to HMRC. However, if you're experiencing issues submitting returns online, a firewall message box may appear displaying the error 'File by Internet process cannot access the internet.'

If you're on broadband and still encountering this issue, it's likely that your firewall settings are blocking Andica software from accessing the internet. By adjusting your firewall settings to allow communication between the software and HMRC servers, you should be able to resolve the problem and successfully submit your returns online.

Firewall blocking internet